And don't get me started on the screen interface. I actually had a long, reasonably patient conversation with someone fairly intelligent at Time Warner. Who determined that the cause of my frustration was that I was using an older hardware kit, and that my problems would be solved with a newer cable box. I thought my problem was that when I hit "CBS", it didn't take me to "CBS". It took me to a listing of all the major networks, and 'allowed' me to scroll over to "CBS" to select a program (which is what I wanted to do the first time I hit "CBS"). But I let him swap out my cable box anyway, which gave me a slightly faster version of the same crappy interface. Winner.
I know. This is a first world problem. And for a long time I just shrugged my shoulders and decided I had better things to worry about.
But then last month, I got my bill. And all the charges on it were doubled. Because I now had two cable boxes, right? One crappy old one. And one crappy new one.
Except I didn't. Because why the heck would we have kept the crappy old one? I called my cable provider's customer service line to calmly explain this to them. And then I walked through the charges. $3.00/month for the programming guide? $100/month for the extended line up of channels that I generally ignore?
Our normal cable bill is ~$150/month. That covers the extended package (because I like HGTV, and my Bride likes zombie shows), and a premium channel or two (which we only watch once a year or so).
We already pay for Netflix ($20/month) and Hulu Plus ($8/month), because it's easier to find TV shows there than through the cable on demand service (It does nice things like show a listing for "New episodes of things you've watched before" right up at the top. Imagine that.) And we pay for Amazon Prime (mostly for the free shipping on Amazon), which comes with its own set of content now. So we're already paying for more streaming content - that we use more regularly - than for our much more expensive cable service.
In a casual conversation, a buddy of mine mentioned that he had cut the cord, and shut off his cable service. This got me thinking.
I went home and talked to my Bride about the shows we watch, and figured out that we'd be missing maybe 3 things if we turned off Cable tomorrow. The Walking Dead (nothing in our lineup of services includes streaming AMC), Big Bang Theory (Hulu Plus covers CBS shows, but they don't stream this one, as it's their most popular comedy). And... wait. Maybe it was just two things.
Cable costs us $1,800 a year.
For two shows.
Yeah. Not worth it.
I called Time Warner the next day, and told them I wanted to cut our service off. Just internet, please.
"Um.. why?"
I laid out the reasoning.
"But... doesn't someone else in the house watch cable?"
Nope. And if they did - they won't when I'm done with this phone call.
"But... what if we cut $30 a month off your bill?"
Your interface would still suck, and I'd still be paying $1,400 a year for cable.
"Well. Um. OK, then?"
Thank you.