Things which should be read

1. On the writing of Thank You notes by Leslie Harpold (via 

I’m not going to go all Miss Manners on your ass and get into the social intricacies and delicate situations that surround thank-you note writing, as I was taught that a solid thank-you note will transcend all complicated situations—and I have seen no evidence to the contrary.

2. Want to know what's going to be in that iPad 3? via

A prettier display, and a little bit faster, but it's probably still not going to have a hologram.  However, the better lesson is this: 

I don't think [Apple competitors] understand how loyal it makes people when Apple continually pushes out improved functionality to their existing customers.

I hadn't really thought about it before I read it, but there is a shockingly obvious difference between how Apple treats its customers (making them brand enthusiasts) and how, say, Samsung does. Interestingly, Amazon has continuously tried to help people use its online sales channel, but not its physical (kindle) one. Probably indicating a separation between the product teams internally. And so sputters along another "iPad killer"

3. Speaking of cool ways to treat people - Thinking well outside the box on how to help people use your product...

4. Valentine inspiration (Etsy shop